Shipping policy

Shipping Policy

Watch Avenue Hub

Last Updated: October 18, 2026

At Watch Avenue Hub, we aim to deliver your watches safely and provide a smooth shopping experience. Please read our shipping policy for information about order processing, delivery, and shipping issues.

1. Order Processing

Orders are processed after they are successfully placed and the required order details are confirmed.

Processing times may vary depending on product availability, order volume, and public holidays. Customers may be contacted to confirm their delivery address or other order details.

2. Shipping and Delivery Time

We aim to deliver orders within the estimated timeframe communicated at checkout or confirmed by our customer support team.

Actual delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to customers before the order is confirmed.

Any free-shipping promotions will be subject to the terms specified in the relevant offer.

4. Order Tracking

Where tracking is available, customers may receive tracking details through SMS, WhatsApp, email, or the courier service.

Customers can contact our support team if they need assistance tracking their shipment.

5. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address and a reachable phone number when placing an order.

Watch Avenue Hub cannot guarantee successful delivery if incorrect or incomplete information is provided. If you notice an error, please contact us as soon as possible.

6. Delayed or Lost Shipments

Although we work to ensure timely delivery, delays may occur due to courier issues, weather, public holidays, or other unexpected events.

If your shipment is delayed or appears to be lost, please contact us so we can assist you in checking its status with the courier.

7. Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us promptly and provide your order number and clear photos where possible.

We will review the issue and help arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

8. Failed Delivery

If a delivery cannot be completed because the customer is unavailable or the address is incorrect, the courier may attempt redelivery or return the package to us.

Additional delivery charges, if any, will be communicated to the customer where applicable.